Avoid Texting /Messaging Wherever Possible in Business

September 8, 2023

Texting can sometimes cause misunderstandings for several reasons, so it’s the last thing you need to be doing with staff and customers.

The main reasons for this are:

  1. Lack of Tone and Nonverbal Cues: Text messages convey only the words you type, lacking the tone of voice, facial expressions, and body language that provide important context in face-to-face communication. As a result, it can be challenging to discern the intended emotion or attitude behind a message.
  2. Ambiguity: Written language can be more ambiguous than spoken language. Words and phrases can have multiple meanings, and without additional context, it can be difficult to determine which interpretation is correct.
  3. Limited Space: Text messages often have character limits or constraints on message length. This can force people to abbreviate, omit details, or condense their messages, which may lead to incomplete or unclear communication.
  4. Misinterpretation of Emojis and Symbols: Emojis and symbols are commonly used in texting to convey emotions or reactions. However, different people may interpret these symbols differently, leading to miscommunication.
  5. Delayed Responses: Unlike real-time conversation, texting allows people to respond at their convenience. This can lead to disjointed and asynchronous conversations, making it harder to maintain context and flow.
  6. Typing Errors: Typos, autocorrect mishaps, and autocorrect changing words can all lead to confusion and miscommunication.
  7. Lack of Immediate Feedback: In a face-to-face conversation, you can immediately clarify misunderstandings through questions or by seeking clarification. In texting, there may be a delay in responding to questions, which can prolong misunderstandings.
  8. Miscommunication due to Texting Habits: Different people have different texting habits, such as using abbreviations, writing in a casual or formal style, or using slang. These variations can lead to confusion if not understood or expected by the recipient.
  9. Cultural and Generational Differences: Different cultures and generations may have varying norms and expectations when it comes to texting etiquette, humor, and formality, leading to misunderstandings among people from different backgrounds.
  10. Bad Signal: We can sometimes suffer from a network outage, bad signal when away from home / travelling. Imagine being stuck in mid “text chat” with someone who has lost their signal, leaving you wondering what is going on.

To reduce misunderstandings in text messaging, it’s essential to be clear in your communication, provide context when necessary, use emojis and punctuation to convey emotions, and be open to seeking clarification or providing it when needed.

Let people know if you’re travelling or having problems with signal so they don’t feel as if they are being ignored.

Additionally, being aware of the limitations of texting and recognizing that misinterpretations can occur. Best to keep such comms to the minimum and call someone instead !



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