Perhaps it was Mondayitis, but in addition to the meetings, I came across four examples from conversations with other business owners where they have clearly been left chasing for either resolution of faults that were caused by “organisations” that have been put in place to support them.
Together with the growing number of people that have experienced issues when contacting national charities when in need and by that I mean the ones who actually either got a call back or had the call answered, what are we becoming as a society?
Here are some of the issues I have come across
- Why are our national charities not teaching staff the need to take action and refer urgent cases?
From a friend whose husband had taken an overdose, tried to hang himself and was breaking things in the home who was told “one of my colleagues will call you in an hour and a half” to a veteran who is still waiting to hear from all the calls he made when he was on the streets and contemplating suicide – do staff get so emotionally detached that they cannot take the necessary action? - Are business organisations being told to constantly deflect questions from members?
Do staff actually think they are helping members when they don’t offer a solution or sign post them forward. It’s almost as if they have been trained using documents from overseas call centres: if it’s not in the script, they just cut and paste a reply from another section and bat the ball back into the member’s court. It gets the email out of their in box and complies with their performance.
Are staff too scared of what might happen if they try to help someone or refer something to their manager? - Why are government services telling staff not to engage in certain cases?
I can quote the example of someone who was told by a former employer not to spend his working time “hand holding” someone in person to go to a course; you know that first step into a room of people they didn’t know, to get a qualification in something he needed to advance his future employment. All he wanted was for someone he knew and trusted to be there for him, as a result he wasn’t able to do the course… - Is the constant “doom scrolling” making us only want to comment (help) when we can get a like?
Do people only want to engage with strangers if they see that they will benefit (clearly forgetting their pay cheque/BACS transfer). Are we all becoming someone they just want to scroll past because it isn’t entertaining and who is going to know in any case… - Do schools need to add more discussions on Empathy in their PHSE classes?
Is kindness and care something that needs nurturing as part of a child’s development at school? Is this not being done at home because their caregivers are too busy self soothing and tired from their own daily work load trying to earn enough to keep the family unit going?
What do you think is causing these disconnects?
