The Business of Keeping You Slightly Unsettled

April 27, 2026

There is a pattern in modern life that is difficult to ignore once you have noticed. People move between mild stress, distraction, brief relief, and then back again. The cycle is not always extreme or dramatic. It is often low level, persistent, and normalised. The question is whether this pattern is incidental, or whether systems have evolved in ways that reinforce it.

Trauma, in its strict sense, refers to severe psychological distress. What is more commonly observed in daily life is not trauma of that scale, but repeated exposure to smaller stressors. Constant notifications, negative news cycles, financial pressure, social comparison, and time scarcity all contribute to a baseline of unease. This state does not incapacitate, it nudges.

A person in a slightly unsettled state tends to seek relief. This does not need to be significant, just immediate and accessible. This is where consumption and distraction enter the picture because we nearly always have a phone by our side enabling a purchase to provide a short-lived sense of control or reward. For others, a stream of short videos offers effortless engagement without commitment; both of these example operate as quick responses to discomfort; and yes I am guilty of the former…

The structure of many digital platforms reflects this pattern: content is delivered in rapid, unpredictable sequences. The user does not know what will appear next, but knows it will require minimal effort and will sustain attention/relieve stress or boredom. The experience is not necessarily satisfying, but it is difficult to disengage from. However, the impact on our life is not insignifcant because time passes without a clear sense of purpose or outcome.

Digital retail environments show similar characteristics; it’s all about the customer experience: friction is reduced at every stage, payments are simplified, recommendations are personalised (even landing in your email box – click and buy !). The process is designed to move from desire to acquisition with minimal interruption. The underlying assumption is that the user will respond to prompts, particularly when already in a state of mild dissatisfaction or stress such as reading work emails.

It is not necessary to assume deliberate coordination between industries for this effect to exist. Each system optimises for engagement or revenue within its own domain.  The end result is an environment that consistently captures attention and encourages consumption – a feedback loop. Discomfort leads to distraction or purchase, but this relief is temporary. The baseline returns, sometimes even on the same day.

There is also a social dimension. Visibility of other people’s lives, achievements, and possessions is constant, but this comparison is rarely neutral because it often highlights perceived gaps. This reinforces the initial state of unease, which then feeds back into the same cycle of response. Round and round we go…

From a behavioural perspective, this aligns with reinforcement theory. Actions that provide immediate, even minor rewards are more likely to be repeated and over time, habits form. The behaviour becomes less about conscious choice and more about default response. The individual may recognise the pattern but still find it difficult to alter – let’s face it: teaching this at school is not currently something that is done and the websites and social media platforms are not exactly going to warn us about the addictive side.

The economic implications are straightforward: attention and spending are valuable. Systems that successfully capture and retain both tend to persist, so the psychological implications on us are less clear-cut. There is no single outcome. Some individuals experience fatigue, reduced focus, or dissatisfaction, others adapt without noticeable impact at the moment other than a need for more shoe storage space. The variation depends on context, personality, and environment.

It is also worth noting that not all engagement or consumption is negative: entertainment, social connection, and purchasing goods all have legitimate roles. The issue arises when the underlying driver is not genuine need or interest, but a repeated attempt to offset a baseline of discomfort.

The idea that people are being placed into “regular states of trauma” is a strong claim. A more precise description is that many systems contribute to ongoing low-level stress and continuous stimulation. These conditions can make quick relief mechanisms more appealing and more frequent. In practical terms, awareness of the pattern is a starting point rather than a solution. The cycle persists because it is easy, immediate, and reinforced across multiple areas of life. Breaking it requires introducing friction where there is none, and intention where there is habit. That is a structural change at the level of individual behaviour, not just a shift in attitude.

Modern life does not demand constant dissatisfaction, but it often produces it. The response to that dissatisfaction has been streamlined, packaged, and made available 24 x 7.

I wonder how many pending cases v social media platforms in the USA are using this.

References

American Psychological Association. Stress in America reports
World Health Organization. Mental health and wellbeing resources
Kahneman, Daniel. Thinking, Fast and Slow
Alter, Adam. Irresistible: The Rise of Addictive Technology and the Business of Keeping Us Hooked
Zuboff, Shoshana. The Age of Surveillance Capitalism
Skinner, B F. Science and Human Behavior
Twenge, Jean M. iGen