There is a particular kind of genius at work in the way large organisations handle complaints. Not the inspiring, Nobel Prize-winning kind. No, this is the dark art of grinding down anyone who dares to raise their head above the parapet. Banks, local councils, insurance companies, even charities, all seem to have mastered this fine […]

In today’s business world, sustainability can sometimes feel like a fashion accessory: a stylish green badge you wear proudly, after paying a significant portion of your income to whichever organisation issues it. Now, don’t get me wrong; some certifications have their place. They can help industries standardise and communicate important practices so their customers have […]

If you’ve ever wondered why your heart races when your partner doesn’t reply to a text for five minutes (which, scientifically speaking, might as well be five years), blame your amygdala. That tiny, almond-shaped nugget deep inside your brain is the backstage manager of your emotional rollercoaster especially in relationships. So here’s a ramble about […]

Stevie Wonder will forever live in my heart as a track that come on while I was having a post lunch coffee with a friend, half way through a perfect day in November 2023.  This track started to play in the background a few moments ago and got me wondering about superstitions in our life. […]

There is a strange phenomenon that happens when you are stressed. Even the smallest task, something that might normally take you five minutes, suddenly feels like climbing Everest barefoot. The email that only needs a quick reply sits in your inbox like a screaming banshee. The dishwasher that simply needs unloading feels like 10 rounds […]